Point Highlights 2008 TeamOne PointAudit Planning & Ranking InfoSys WebTaskPro   Point Support   info@point-web.com   02405 4885 0. 02405 4885 14.       Team One   PointAudit   WebTaskPro   Planning & Ranking   CAQ-ERM   DocumentCenter   InfoSys   Order information material.       point CAQ - ERM   Active complaint management   Complaints show basically a disturbance in the customer and –supplier’s relation which can grow fast into an irreparable danger. Nevertheless, complaints are still treated as if they are inevitable and without a big danger potential. Indeed, it is improved, new delivered etc. and with it the immediate complaint results are removed, however, there is often no standardized procedure after which all customer complaints are worked on. A communication and time platform must be offered to the customer or suppliers to create transparency. Every complaint should be treated as a trigger to improve the quality for products with lasting effect (active complaint management). Point CAQ - ERM is a product especially fitted on these criteria. It offers an optimized process expiry and causes competitive advantages and a higher customer connection with lasting effect. After a standardized expiry all complaints with the suitable information are compiled, assigned to certain persons in charge, worked on in steps as well as checked finally for effectiveness and are evaluated. With immediate measures urgent complaints are fixed to limit the damage. In another procedure the causer is fixed, the failure cause is determined, remedy measures decided and checked for effectiveness. There is always communication with the affected customer and the involved persons. The logical development as a web application makes it useable from every place and is the answer on more and more globalizing working lives. All persons integrated in the complaint process (customer / internal employees) are optimally informed any time by the news service operating in the background. Any time the user can get an overview about all topical or last complaints by the complaint management in form of lists or also as a graphic evaluation. Point CAQ - ERM distinguishes itself by his logical process orientation and the intuitive use. Within short time Point CAQ - ERM is able to revalue the productive workflows within every company. Point CAQ - ERM optimizes the complaint management, offers any time process transparencies and is therefore a contribution to the customer contentment. This is a guarantee for more quality, which builds future. CAQ-ERM strong advantages  * clearly structured workflow  * easy systematic recording  * transparent handling  * integrated customer and information management  * priority of the customer interest by immediate measures  * automated deadline pursuit  * automated customer notification function  * 8D – reports   * integration of various documents  * specific, short communication channels  * intuitive and easy use  * reduction to essentials   * web-based design   * multilingual  * sustainable quality improvement  * standardized configuration according to ISO To receive free information about our products and services please use our contact form About | Products | Services | References | Job opportunity | Contact | Imprint Copyright © 2008 Point GmbH.